#Apple computer repair tucson upgrade#
#Apple computer repair tucson full#
#Apple computer repair tucson pro#

I did not have a repair appt which was my fault to begin with so I was definitely not mad about that. To start off I had some fault in the beginning but by the end I was beyond not ok with how this place handled my situation.

#Apple computer repair tucson full#

You elected to pick it up and return the rental for which you received a full refund.ДЇirst and only time I'm EVER walking into this place. We called you and texted an offer to have your computer delivered via courier the next business day. The data we backed up for you was restored to the machine. Wednesday 6/30 the replacement parts arrived and were installed. From their records, Apple did not process the order until Saturday morning. That day, Friday 6/25, we ordered both 'Touch ID' and 'main logic board' parts again. We received both of these parts on Friday afternoon 6/25, and found that Apple had sent a 'main logic board' that was completely non-functional. That day, Wednesday 6/23, we ordered in two parts, a replacement 'Touch ID' and replacement 'main logic board' (or motherboard), as Apple requires these parts to be replaced together. The topcase arrived Wednesday 6/23, we installed and tested it, and then found the 'Touch ID' on the computer was failing post repair testing. You picked out a rental computer and your card was charged as collateral.

#Apple computer repair tucson pro#

Call Apple at 80 to be directed to other service providers.ДЇor reference: On Monday 6/21 we received your MacBook Pro with sticking key issues and we ordered in a 'topcase' (keyboard) part later that day. I am taking this opportunity to tell you to please take your business elsewhere. This is not the first time you have been unhappy with our service process. Calling my staff negligent and dishonest is not acceptable and does not accurately portray your behavior in those interactions. I will detail the repair timeline in a moment. In short we understand your frustration and the stress a lengthy repair can cause. My team asked me to respond to your review. If you have Apple products, go to Simutek! (No, I was not paid for this review! I am just an enthusiastic fan) What a great staff! Why anyone would go wait to see someone at the Apple store I can't imagine. Jack walked me over to the sales desk, and the whole purchase was so fast and easy, and everyone was fantastic to work with. And though he is in the repair department he turned out to be excellent salesman because I walked away placing an order for a brand new, super souped up computer! He was knowledgeable and friendly, and low pressure. He gave me the pros and cons and pricing for each.

#Apple computer repair tucson upgrade#

He gave me four options: Do nothing (and continue to suffer!), upgrade the internal hardware, buy a refurbished computer, or buy a new one. Jack plugged in my computer and ran a quick diagnostic. I did not have to wait even a minute to be helped. I brought in my very old iMac because I've been having trouble with it and I worked with Jack in the repair department. Let me start by saying I am a long time customer and their great customer service keeps bringing me back. I am moved to write this review because today I had such an incredible experience at Simutek.